A peaceful goodbye, in the place they know best.
Saying goodbye to a beloved pet is one of the hardest decisions a family can face. Paws to Heaven’s in-home pet euthanasia service offers a calm and familiar setting for cats, dogs and miniature/pocket pets, surrounded by the people and comforts they know and love.
If you have questions or need to speak with our team, please call us 07 3059 9536 or email sharon@pawstoheaven.com.au.
In the comfort of your home
Your pet can remain at home, surrounded by their favourite people and comforts.
Gentle and respectful process
A qualified veterinarian will guide you through the process, to help you and your pet become comfortable.
Support for your whole family
We take the time you need and are here to guide you and your pet every step of the way.
Continued care after the farewell
We personally care for your pet from the start of the appointment, until their ashes are returned to you.
A quiet alternative: our private farewell room
Not every family is able to arrange an in-home appointment. Our Private Farewell Room at Paws to Heaven in Brendale offers a peaceful, comfortable and non-clinical setting where you can say goodbye to your beloved pet.
One of our specialised veterinarians will meet you at our premises, allowing your pet to be surrounded by the people they love in a quiet, private space. You’ll have time to say goodbye without feeling rushed. Afterwards, your pet can remain in our care for their individual water cremation.
Room fee: $125, which covers use of the room for approximately 45 minutes, including time to say goodbye. Veterinary fees and your chosen water cremation package are charged separately.
Availability: Monday to Friday, during business hours, excluding public holidays. Advance booking is required.
If you’d like to discuss whether the Private Farewell Room is right for your family, please contact our team. We’re here to help you understand your options and make arrangements that feel right for you.
About our in-home pet euthanasia service
Our in-home euthanasia service is available to families who wish to give their beloved pet a gentle farewell at home, followed by individual water cremation.
Fees and charges
All fees are advised before your appointment. A standard in-home euthanasia appointment costs $575, plus the cost of your selected pet water cremation package. The euthanasia fee must be paid in full before the appointment can proceed. Payment confirmation is required to secure your booking.
Inclusions
We put your comfort and your pet’s wellbeing first. Our team provides pre-euthanasia planning and booking support, including guidance on your pet’s quality of life. During the appointment, a qualified veterinarian will guide you through the process, providing sedation first to help your pet relax and become comfortable. Your pet will then be cared for by Paws to Heaven throughout the water cremation process, until their ashes are returned to you.
Availability
In-home pet euthanasia appointments are available 7 days a week, from 9:00am to 4:00pm, excluding public holidays. Appointments outside these hours may also be available and incur a $95 after-hours surcharge. Please contact us to discuss your needs and confirm availability.
Service areas
We provide services throughout Greater Brisbane, including North Brisbane, Moreton Bay, Logan, Ipswich and Redlands.
Saying farewell to your beloved pet should not be a financial burden. We offer Afterpay, Zip and VetPay as alternative payment options.
Frequently asked questions
1. How do I know when it’s time?
Many pet owners struggle with this decision and experience feelings of doubt or guilt, whatever they decide. Every situation is different, and there is no single answer that suits every pet.
Changes in your pet’s comfort, mobility, appetite, behaviour and enjoyment of everyday activities may help you assess their quality of life. If you’re unsure, speaking with a veterinarian can help you understand your pet’s condition and the options available.
Click here for a Pet Quality of Life tool that gives some objective guidance on assessing your pet’s wellbeing.
This tool can provide some objective guidance when assessing your pet’s wellbeing, but it’s best used alongside advice from your vet.
2. Why choose in-home pet euthanasia?
In-home euthanasia allows your pet to remain in familiar surroundings, with the people and comforts they know and love. For many families, this can make saying goodbye a calmer and more personal experience.
Benefits may include:
- Comfort and familiarity: Your pet can remain in their own home, which may help reduce stress and anxiety.
- A peaceful setting: You can say goodbye in a familiar environment, away from the unfamiliar sights and sounds of a veterinary clinic.
- Privacy and time: You and your family can have space to say goodbye in a way that feels right for you.
- Support with arrangements: Our team will guide you through the booking process and help coordinate your pet’s aftercare.
Every family and pet is different. Our aim is to make the experience as comfortable, gentle and dignified as possible.
3. What happens during the appointment?
Your veterinarian will arrive at the agreed time, explain the process and answer any questions you may have. You can take the time you need before deciding when to proceed.
When you’re ready, your pet will be given sedation to help them relax and become comfortable. Once they are settled and you are ready, the veterinarian will administer the medication that allows your pet to pass away peacefully.
Your veterinarian will confirm that your pet has passed and give you and your family time alone together if you wish.
Once you are ready, your pet will be transported for water cremation according to the aftercare arrangements discussed with you.
The appointment generally takes around 30-60 minutes, although the time can vary depending on your pet and your family’s needs.
4. What if euthanasia isn’t the only option?
Your pet’s wellbeing is our priority. If, after examining your pet and discussing their condition with you, the veterinarian believes palliative care or medication may offer another option, they will explain this so you can make an informed decision.
If you decide not to proceed with euthanasia, the appointment will be charged as a veterinary palliative care consultation at $180, excluding any medications or additional treatments.
5. Can my children and other pets be present?
This is a personal decision, and there is no right or wrong answer. The most important thing is to consider what will be comfortable for your family and your pet.
Children: Some families find it meaningful to allow children to say goodbye. If your children will be present, explaining what will happen in a gentle, age-appropriate way may help them feel prepared. If you think the experience would be too distressing, it is also okay to make other arrangements.
Other pets: Having other pets nearby may help them adjust to the absence of their companion. However, if they are anxious, excitable or likely to become unsettled, keeping them in a separate area may be more suitable.
Your veterinarian can help you consider what is likely to work best for your individual circumstances.
6. What happens if my pet passes away before the appointment?
We understand that this can be an incredibly upsetting situation, particularly when you have already made arrangements to say goodbye at home.
If your pet passes away before your scheduled appointment, please contact us as soon as possible so we can discuss the next steps and arrange aftercare where available.
Our cancellation policy is:
- More than 2 hours before your appointment: A full refund applies.
- Within 2 hours of your appointment: A $150 cancellation fee applies.
Where payment has already been made, any applicable refund will be processed to the original payment method.
Please contact us if you are unsure how the policy applies to your circumstances.
7. What happens after my pet has passed?
You and your family will be given time and privacy to say your final goodbye.
The arrangements for your pet’s aftercare will depend on the time and location of the appointment, and these will be discussed with you beforehand.
Depending on the arrangements made, your veterinarian may take your pet with them, or a member of the Paws to Heaven team may collect your pet, generally around an hour after the veterinary appointment.
Our team will then contact you, usually the following day, to guide you through the water cremation process and help you choose a suitable memorial or keepsake if you wish.
Your pet will be treated with care and respect throughout the process.
8. What are the fees and cancellation policy?
Our standard in-home pet euthanasia service costs $575. This includes:
- Pre-euthanasia planning and booking support.
- Pet quality-of-life support and guidance.
- Veterinary attendance and medication.
- Standard appointment time (from 9:00am to 4:00pm, 7 days per week (excluding public holidays)).
The fee for water cremation is additional and depends on the package you select.
Additional charges
- After-hours appointments: $95 surcharge.
- Public holiday appointments: $95 surcharge.
All applicable fees will be explained before your appointment. The $575 euthanasia fee must be paid in full before the appointment can proceed, and payment confirmation is required to secure your booking.
Cancellations and rescheduling
- Cancellations made more than 2 hours before the scheduled appointment qualify for a full refund.
- Cancellations made within 2 hours of the scheduled appointment incur a $150 cancellation fee.
- Where payment has already been made, any applicable refund will be returned to the original payment method.
Please contact us as soon as possible if you need to cancel or reschedule.
