A peaceful goodbye, in the place they know best.
Saying goodbye to a beloved pet is one of the hardest decisions a family can face. Paws to Heaven’s in-home pet euthanasia service offers a calm and familiar setting for cats, dogs and miniature/pocket pets, surrounded by the people and comforts they know and love.
If you have questions or need to speak with our team, please call us 07 3059 9536 or email sharon@pawstoheaven.com.au.
In the comfort of your home
Your pet can remain at home, surrounded by their favourite people and comforts.
Gentle and respectful process
A qualified veterinarian will guide you through the process, to help you and your pet become comfortable.
Support for your whole family
We take the time you need and are here to guide you and your pet every step of the way.
Continued care after the farewell
We personally care for your pet from the start of the appointment, until their ashes are returned to you.
About our in-home pet euthanasia service
Our in-home euthanasia service is available to families who wish to give their beloved pet a gentle farewell at home, followed by individual water cremation.
Fees and charges
All fees are advised before your appointment. A standard in-home euthanasia appointment costs $575, plus the cost of your selected pet water cremation package. The euthanasia fee must be paid in full before the appointment can proceed. Payment confirmation is required to secure your booking.
Inclusions
We put your comfort and your pet’s wellbeing first. Our team provides pre-euthanasia planning and booking support, including guidance on your pet’s quality of life. During the appointment, a qualified veterinarian will guide you through the process, providing sedation first to help your pet relax and become comfortable. Your pet will then be cared for by Paws to Heaven throughout the water cremation process, until their ashes are returned to you.
Availability
In-home pet euthanasia appointments are available 7 days a week, from 9:00am to 4:00pm, excluding public holidays. Appointments outside these hours may also be available and incur a $95 after-hours surcharge. Please contact us to discuss your needs and confirm availability.
Service areas
We provide services throughout Greater Brisbane, including North Brisbane, Moreton Bay, Logan, Ipswich and Redlands.
A quiet alternative: our private farewell room
Not every family is able to arrange an in-home appointment. Our Private Farewell Room at Paws to Heaven in Brendale offers a peaceful, comfortable and non-clinical setting where you can say goodbye to your beloved pet.
One of our specialised veterinarians will meet you at our premises, allowing your pet to be surrounded by the people they love in a quiet, private space. You’ll have time to say goodbye without feeling rushed. Afterwards, your pet can remain in our care for their individual water cremation.
Room fee: $125, which covers use of the room for approximately 45 minutes, including time to say goodbye. Veterinary fees and your chosen water cremation package are charged separately.
Availability: Monday to Friday, during business hours, excluding public holidays. Advance booking is required.
If you’d like to discuss whether the Private Farewell Room is right for your family, please contact our team. We’re here to help you understand your options and make arrangements that feel right for you.
Saying farewell to your beloved pet should not be a financial burden. We offer Afterpay, Zip and VetPay as alternative payment options.
Frequently asked questions
1. How do I know when it’s time?
Deciding when to say goodbye to a beloved pet is incredibly difficult. If your pet is living with a life-limiting illness, chronic pain or age-related decline, it can help to look at their comfort, mobility, appetite, enjoyment of daily activities and overall quality of life.
Every situation is different, so we encourage you to discuss your concerns with your veterinarian. Our Quality of Life Scale for Pets may also help you organise your thoughts before that conversation.
2. Why choose in-home pet euthanasia?
In-home euthanasia allows your pet to remain in familiar surroundings, where they may feel more comfortable and less stressed than in an unfamiliar clinical environment.
It also gives your family privacy and time to say goodbye at home. Our team can help coordinate the appointment and explain what to expect so you can focus on your pet and your family.
3. What happens during the appointment?
The veterinarian will explain the process and answer your questions before proceeding. When you are ready, your pet will be given medication to help them relax, followed by the medication that allows them to pass peacefully.
After the veterinarian confirms that your pet has passed, you will be given time to say goodbye. A typical visit takes approximately 30-60 minutes, although this can vary.
4. What if euthanasia isn’t the only option?
If the veterinarian examines your pet and believes another option, such as palliative care or medication, may be appropriate, they will discuss this with you.
The cost in this situation depends on the assessment and care provided. Please ask when booking how fees are handled if the veterinarian recommends an alternative to euthanasia.
5. Can my children and other pets be present?
This is a personal decision for each family. Some people find it helpful for children to say goodbye, provided they understand what is happening in an age-appropriate way. Other families prefer to make separate arrangements for their children.
Other pets may also be present if that is appropriate for your circumstances. Your veterinarian can help you consider what is likely to be calmest and most comfortable for everyone.
6. What happens if my pet passes away before the appointment?
Please call us as soon as possible if your pet passes away before the veterinarian arrives. We will talk you through the next steps and explain the options available.
Our cancellation policy depends on when the appointment is cancelled, so please contact us promptly. We’ll explain any applicable fees or refund arrangements based on your booking.
7. What happens after my pet has passed?
You and your family will be given privacy and time to say goodbye. The arrangements for your pet’s care afterwards will depend on the time and location of the appointment and will be discussed with you when booking.
The veterinarian may take your pet into their care until transfer arrangements are made, or Paws to Heaven may collect your pet. We will guide you through the aftercare options and, if you choose water cremation, help you select a suitable package and memorial option.
8. What are the fees and cancellation policy?
Please confirm the current fees and any applicable surcharge when booking.
9. Can I choose Paws to Heaven for my pet's aftercare?
Yes. You can choose Paws to Heaven for your pet’s aftercare even if euthanasia is carried out by your regular veterinarian. Once your booking is confirmed, we can arrange collection from the clinic and discuss our individual water cremation packages.
If you choose our in-home euthanasia service, we can also explain the available aftercare options as part of your arrangements.
10. How can I cope with the loss of my pet?
Losing a beloved pet can be incredibly painful. Grief is personal, and people may experience sadness, guilt, anger or even relief, particularly after a long period of illness.
Give yourself time, talk with people you trust and consider creating a small memorial or keepsake if that feels meaningful. If grief becomes overwhelming, professional counselling or a pet-loss support service may help. You don’t need to rush the process of grieving.
