Paws to Heaven – Pet Water Cremation Services (Queensland)
Anjatalaco Pty Ltd trading as Paws to Heaven
ABN: 89 615 433 737

Effective Date: 02/2021

Paws to Heaven respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you engage our services, purchase memorial products, or use our website.

1. What Personal Information We Collect

We may collect personal information including:

Full name
Residential or postal address
Email address
Phone number
Payment details
Pet information (name, weight, veterinary details)
Booking details
Communications between you and us
Website usage information (IP address, browser type, pages visited)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Personal Information

We collect personal information when you:

Contact us by phone, email or website form
Book cremation services
Purchase memorial jewellery or urns
Enter into payment arrangements
Make a payment
Communicate with us regarding services
Use our website

We may also receive authorised information from veterinary clinics where you have consented.

3. Why We Collect Personal Information

We use personal information to:

Provide pet cremation services
Process payments
Deliver memorial items
Communicate with clients
Manage customer accounts
Comply with legal obligations
Recover unpaid debts where lawful
Improve our website and services

We do not sell, rent or trade personal information to third parties.

4. Payment Information

Payments are processed securely via approved third-party payment providers.

We do not store full credit card details on our servers.

5. Disclosure of Personal Information

We may disclose personal information to:

Veterinary clinics (where authorised)
Payment processors
Courier and delivery providers
IT service providers
Legal advisors
Courts and regulatory authorities
Debt recovery agencies where lawful

We only disclose information where reasonably necessary to provide our services or comply with the law.

6. Website Data & Cookies

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Traffic and analytics data

Cookies may be used to improve website functionality and user experience.

You can disable cookies through your browser settings.

7. Storage & Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is stored securely in password-protected systems and secure third-party platforms.

We retain personal information only for as long as reasonably necessary for business or legal purposes.

8. Access & Correction

You may request access to your personal information or request corrections if you believe it is inaccurate or incomplete.

Requests can be made by contacting:

Email: sharon@pawstoheaven.com.au
Phone: 0478 103 318

We may require proof of identity before releasing information.

9. Privacy Complaints

If you believe your privacy has been breached, please contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.