Paws to Heaven – Pet Water Cremation Services (Queensland)
Anjatalaco Pty Ltd trading as Paws to Heaven

Effective Date: 02/2021

Paws to Heaven respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following personal information:

Full name
Residential or postal address
Email address
Phone number
Payment details (processed via secure providers)
Pet information relevant to cremation services
Communications between you and us
Website usage data

We only collect information necessary to provide our services and meet legal obligations.

2. How We Collect Information

We collect personal information when you:

Contact us by phone, email or website form
Book cremation services
Purchase memorial jewellery or urns
Enter into payment arrangements
Complete checkout on our website

Where authorised, we may also receive relevant information from veterinary clinics for the purpose of providing services.

3. Why We Collect Information

We collect and use personal information to:

Provide cremation and memorial services
Process payments
Deliver products
Communicate with clients
Maintain internal business records
Comply with legal obligations
Recover unpaid debts where lawful

We do not sell, trade, or rent personal information to third parties.

4. Payment Information

Payments are processed securely through approved third-party providers such as Stripe, Afterpay or other payment gateways.

We do not store full credit card details on our servers.

5. Website Data & Cookies

When you visit our website, we may collect:

IP address
Browser type
Pages viewed
Traffic data
Device information

Cookies may be used to improve website functionality and user experience.

You may disable cookies in your browser settings, however some website features may not function correctly.

6. Disclosure of Personal Information

We may disclose personal information to:

Veterinary clinics (where authorised)
Payment processors
Delivery providers and couriers
Legal advisors
Courts or regulatory authorities
Debt recovery agencies where lawful

We only disclose information necessary to provide services or comply with legal obligations.

7. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is stored securely in password-protected systems and secure service platforms.

While we take reasonable precautions, no online transmission of data is completely secure.

8. Access & Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

Requests can be made by contacting:

Email: sharon@pawstoheaven.com.au

We may require verification of identity before releasing information.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Maintain business records
Enforce contractual rights

Where personal data is no longer required, it will be securely deleted or de-identified.

10. Complaints

If you believe your privacy has been breached, please contact us at:

Email: sharon@pawstoheaven.com.au

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.