Gently honour a life well loved.
Saying goodbye to a much-loved pet is incredibly difficult. At Paws to Heaven, we understand that your companion is family, and they deserve to be treated with kindness, dignity and respect.
Water cremation is a gentle, environmentally responsible alternative to traditional flame cremation or burial. The process uses a combination of water flow, warmth and natural alkalis to accelerate the natural processes that occur after burial.
We are here to support you every step of the way. If you have questions or would like to discuss arrangements, please call us on 07 3059 9536 or email sharon@pawstoheaven.com.au.
Why families choose water cremation
Dignified, individual care
Every loyal, beloved pet deserves individual care, kindness and respect.
Gentle & natural process
A gentle, respectful alternative to traditional flame cremation.
Environmentally responsible
A more sustainable choice that helps reduce environmental impact.
Family owned & local
A local, family-centric team providing compassionate care when it matters most.
Choose the pet water cremation package that’s right for your pet
We offer a range of pet water cremation packages, from simple through to personalised and memorial pieces. Most packages include a pawprint, lock of hair and memorial certificate.
Starting prices shown are for pets up to 10kg. As every farewell is individual, final pricing varies with your pet’s weight, chosen package and collection time.
Click on the package to read more about inclusions, options and customisations.
Choose the pet water cremation package that’s right for your pet
We offer a range of pet water cremation packages, from simple through to personalised and memorial pieces. Most packages include a pawprint, lock of hair and memorial certificate.
Starting prices shown are for pets up to 10kg. As every farewell is individual, final pricing varies with your pet’s weight, chosen package and collection time.
Please scroll sideways to view the different packages on offer. Click on the package to read more about inclusions, options and customisations.
Why families choose water cremation
Dignified, individual care
Every loyal, beloved pet deserves individual care, kindness and respect.
Gentle & natural process
A gentle, respectful alternative to traditional flame cremation.
Environmentally responsible
A more sustainable choice that helps reduce environmental impact.
Family owned & local
A local, family-centric team providing compassionate care when it matters most.
When your pet comes into our care
Whilst we can’t turn back the clock, we believe your pet deserves love, respect and dignity on their final journey. We’re committed to providing the highest standards of care and service for both your pet and your family.
Our team cares for your pet throughout the process, so the ashes returned to you are guaranteed to be only those of your pet.
Collection
We can collect your pet from your home or veterinary clinic. We’ll discuss the arrangements with you so you understand what will happen next.
Individual care
Your pet is cared for individually throughout the water cremation process, with the dignity and respect they deserve.
Personal communication
We’ll keep you informed and discuss your wishes for your pet’s ashes, urns and keepsakes, helping you choose the options that feel right for your family.
Ashes returned
The ashes returned to you are guaranteed to be only those of your pet. In most cases, their microchip remains intact and can also be returned with your loved one.
★★★★★
300+ Five-Star Google/Trust Pilot/Facebook Reviews
Trusted by so many Brisbane families to care for their beloved pets
Practical information about our water cremation services in Brisbane
When a beloved pet passes away, knowing what to do next can feel overwhelming. We’re here to make the arrangements as straightforward as possible, with compassionate guidance and clear information. Phone support is available 24/7 on 07 3059 9536.
Collection arrangements
We can arrange collection from your home or veterinary clinic throughout Greater Brisbane. Contact our team to discuss your circumstances, available arrangements and any questions you may have.
Ashes return timeframes
Please allow 10-14 working days from the time your pet comes into our care for their ashes to be returned home. Personalised memorial keepsakes may require additional production time, and we’ll keep your pet in our care until the final arrangements are complete.
Delivery and collection
Standard delivery is included in your package. We deliver Monday to Friday during business hours and will contact you to arrange a suitable time. Special delivery requests may be available for an additional $75. You can also collect from our office at Unit 11/4 Pinacle Street, Brendale.
Viewing room
Our private viewing room in Brisbane offers you and your family, including other pets, a quiet space to spend time together before the scheduled water cremation. Viewings are available by advance booking, Monday to Friday excluding public holidays, at $75 for up to one hour.
Service areas
We can collect your pet from locations throughout Greater Brisbane, including North Brisbane, Moreton Bay, Logan, Ipswich and Redlands.
What is water cremation?
Water cremation, also known as aquamation, is a gentle and environmentally responsible alternative to traditional flame cremation or pet burial.
Taking place in a clean, peaceful environment, our process uses a combination of water flow, warmth and natural alkalis to gently accelerate the natural processes that occur after burial. The result is ashes that can be returned to you and memorialised in the same meaningful ways as ashes from traditional cremation.
Water cremation has been used for decades and is widely practiced overseas. It is now established across Australia and continues to grow in popularity as more families seek a gentle alternative with a lower environmental impact and no flame or harmful emissions.
A different approach to pet aftercare
Traditional flame cremation uses heat and flame, while water cremation uses water, warmth and alkalinity. Both are ways of caring for a beloved pet after death, and choosing between them is a personal decision.
No fire used
Microchip recovery possible
A lasting tribute to a life well loved
Every pet leaves their own special place in our lives. From a simple keepsake to a personalised memorial, we offer a range of ways to honour your companion and keep their memory close.
Urns
Choose from a range of urns in different styles, colours and sizes to keep your pet’s ashes close.
Outdoor Memorials
Remember your pet in a special place with an outdoor memorial, including stones and plaques.
Photo Memorials
Keep your pet’s memory alive with a memorial photograph urn, frame or keepsake box.
Jewellery
Keep your companion close with a meaningful piece of memorial jewellery.
Saying farewell to your beloved pet should not be a financial burden. We offer Afterpay, Zip and VetPay as alternative payment options.
Frequently asked questions
1. What is water cremation?
Water cremation, also known as aquamation, is a gentle alternative to traditional flame cremation. It uses water, warmth and alkalinity to accelerate the natural breakdown of soft tissue, leaving mineral remains that can be returned to you.
At Paws to Heaven, we provide individual water cremation for pets, with respectful collection and a range of urns and memorial options.
To learn more about how the process works and how it compares with flame cremation, visit our What Is Pet Water Cremation page.
2. How does individual water cremation work?
Every pet entrusted to us receives an individual water cremation. Your pet is identified when they come into our care, and their details are checked throughout the process.
The water cremation takes place individually, and the resulting mineral remains are processed separately before being placed in your selected urn or memorial item. We take great care to ensure the ashes returned to you are all and only those of your beloved pet.
3. Will I receive only my pet's ashes?
Yes. We guarantee that the ashes returned to you are all and only those of your pet.
Your pet is individually identified when they enter our care, and their details are checked at key stages, including before the process begins and before the ashes are placed in your selected memorial item. Each pet is cared for individually, and the equipment is cleaned between processes.
4. How long will it take to receive my pet's ashes?
Please allow 10-14 working days from the time your pet comes into our care for their ashes to be returned.
We will contact you to arrange a suitable delivery time or discuss collection from our Brendale office. Personalised memorial items may require additional production time.
5. Where can you collect my pet from?
We can arrange collection from your home or veterinary clinic across Brisbane and surrounding areas, including Moreton Bay, Redcliffe, Redland Bay, Brisbane City, Logan and Ipswich.
If you’re unsure whether your suburb is within our service area, please contact us on 07 3059 9536 and we’ll confirm whether we can assist. Additional fees may apply for some locations or collection times.
6. Can I say goodbye to my pet before their water cremation?
Yes. We understand how important it can be to spend time with your pet before saying goodbye.
If you would like a private farewell, we offer a viewing room at our Brendale facility. Bookings are required, and fees apply. Please contact us to discuss availability and arrangements.
7. Can I choose an urn or memorial keepsake?
Yes. We offer a range of urns, memorial boxes, photo frames, jewellery, keepsakes and personalised memorial items. You can choose an option that reflects your pet and what feels right for your family.
We’ll discuss your preferences with you before the water cremation process and help you select a suitable memorial item. You can explore the options on our Specialty Urns, Keepsakes and Jewellery page.
8. Can I collect my pet's ashes instead of having them delivered?
Yes. You are welcome to collect your pet’s ashes from our Brendale office by arrangement at Unit 11/4 Pinacle Street, Brendale.
Please contact us beforehand so we can confirm a suitable collection time and make sure your pet’s ashes and any included memorial items are ready.
9. What should I do if my pet has just passed away?
We’re here to help, whatever time it happens. Call Paws to Heaven on 07 3059 9536 for guidance on what to do next and how to care for your pet while collection arrangements are made.
Please keep your pet in a cool, appropriate place while waiting for collection. Our team can provide guidance specific to your circumstances and explain the available aftercare options.
10. How much does pet water cremation cost?
The cost depends on your pet’s size and the package and memorial option you choose. We offer a range of packages, including options with a scatter tube, memorial box, urn or no ashes returned.
You can view the current options and prices on our Pet Water Cremation Packages page. If you’re unsure which option is right for you, please contact us and we’ll help explain the choices.
11. If my pet is euthanised at the vet, can I choose where their aftercare is arranged?
Yes. The choice of aftercare is yours. If your pet is euthanised at your regular veterinary clinic, you can still choose Paws to Heaven to care for them afterwards.
Once your booking is confirmed, we can arrange collection directly from your veterinary clinic and guide you through the available water cremation packages and memorial options.
12. What happens if I don't want my pet's ashes returned?
We offer a water cremation option for families who prefer not to have their pet’s ashes returned. Your pet is still cared for individually and respectfully, and the ashes are scattered on your behalf in our memorial gardens.
This option does not include the usual returned-ashes keepsakes, such as a paw print, lock of fur or memorial certificate. Please see our package information for current details.
